Returns Policy
We are happy to issue refunds for merchandise and/or shipping as follows:
1.If the merchandise is damaged or expired, or if you were sent the wrong item, we will refund both the merchandise and the shipping charges.  Refunds will not be issued for heat damage to items such as chocolate that have been shipped to APO/FPO addresses.
2.If the merchandise you receive is the product that you ordered, but upon receipt you no longer want it or you see that you ordered the wrong item, we will refund the merchandise charge only, once the merchandise has been returned to us. We will not refund the shipping charges for sending the merchandise to your address, nor will we refund the shipping charges incurred for returning the merchandise to us.
IN BOTH OF THESE CASES ABOVE, PLEASE CONTACT AMELIA at orders@aumarche.com or 785-865-0876 to file your claim. If we deem it necessary for you to return damaged/expired merchandise to us, we will reimburse you for the return shipping charges. Reimbursements will be processed upon receipt of returned merchandise at our facility.
In order to receive a refund, the following guidelines must be met:
1.The claim must be filed no later than 30 days after the merchandise was delivered at your address.
2.Merchandise that must be returned to us for a refund must be returned with its original packing slip, and in its original packaging. If, for example, you choose to return a glass item in a different packing box with different packing materials and the glass item breaks in transit, we will not issue a refund for the item (or the shipping, if applicable).
We will NOT issue refunds for the following items:
1.Any chocolate or other heat-sensitive item that you order and specially request us to send to you in DISCORDANCE with our chocolate/heat sensitive shipping policies. (See our Shipping Polices for further information.)
2.Items that were purchased in our brick-and-mortar store. All merchandise purchased in our retail store must be returned in person at 931 Massachusetts Street, Lawrence, KS.